Services to Service Recipient


Matching Process

Step 1 --- Engage Us and Open a Case


  1. Service Recipient returns to us a completed “Job Description Form” for handling. In order to save the processing time and our administrative work, we encourage the Service Recipients to complete the form online. (please press here )

  2. We will designate a staff member to handle the Service Recipient’s engagement with us (the “Designated Staff Member”).

  3. The Designated Staff Member will contact the Service Recipient within two days to confirm acceptance of the engagement. In some circumstances, Service Recipient may be requested to modify its “Job Description Form” before we could accept the engagement.

  4. If we accept the engagement, the Designated Staff Member will explain and confirm with the Service Recipient our service charge terms and arrange it to sign an “Engagement Contract” with us.

  5. In order to verify the information of the Service Recipient and to prepare the “Engagement Contract”, the Designated Staff Member may request the Service Recipient provide additional information, e.g. copy of Business Registration Certificate.

Step 2 --- Matching and Selection of Candidates


  1. We will base on the information provided in the “Job Description Form” and our Service Provider database to perform the matching by computer in selecting the appropriate candidates

  2. The Designated Staff Member will perform the matching manually again to ensure that most suitable candidates are selected.

  3. We will then contact the candidates to confirm they are interested in the work opportunity provided by the Service Recipients and seek their consent to pass their information to the Service Recipient for consideration.

  4. If required, we may request the candidates to provide additional information, such as professional certificate, in order to verify the candidate’s information and experience.

Step 3 --- Interview


  1. The Designated Staff Member will pass the information of the candidates to the Service Recipient for consideration.

  2. Service Recipient to decide whether interview is required and to interview the candidates.

  3. The Designated Staff Member to arrange the candidates to attend the interviews.

  4. If the Service Recipient considers other tests are required, e.g. a written test, please contact the Designated Staff Member as soon as possible to make appropriate arrangement.

Step 4 --- Signing of Agreement Between the Service Recipient and the Service Provider


  1. When the Service Recipient has selected a Service Provider, the Designated Staff Member will assist the parties to negotiate the terms of the Service Contract/ the Employment Contract.

  2. If the parties request, we may provide template of service contract for their reference on the condition that we shall not bear any legal liability; the parties should seek independent professional advice if required.

  3. After the Service Recipient and the Service Provider has signed a Service Contract or an Employment Contract, the Service Recipient shall settle the commission payable to us within one week.

Additional Services

Placing Recruitment Advertisement

  • A Service Recipient may engage us to place recruitment advertisement in specific newspapers or media, the relevant charges are to be agreed between the Service Recipient and the Association on a case by case basis.

  • We may also place recruitment advertisement in the newspapers and media for more than one Service Recipients as a group advertisement, in which case we will contact the relevant Service Recipients and negotiate with them the relevant charges.

Additional Investigation/ Verification of a Specific Service Provider’s Background or Experience

  • Upon a Service Recipient’s request, we may provide additional services with a view to investigating or verifying the background or experience of a specific Service Provider, the relevant charges are to be agreed between the Service Recipient and the Association on a case by case basis.

Outsourcing Service

  • The Association understands that for certain types of work the elderly should not be engaged as a self-employed person to provide services, however, due to different reasons, a Service Recipient may not be able to increase its number of employees or engage the elderly as employees.

  • In such circumstances, the Association will provide services flexibly and arrange our related company to establish an outsourcing relationship with the Service Recipient, and our related company will employ the elderly and assign them to provide services to the Service Recipient by way of secondment.

  • The relevant arrangement and charges are to be agreed between the Service Recipient and the Association on a case by case basis.